Question 1

How quickly can you fix my broken springs?

Accepted Answer

In most cases, we can fix broken springs the same day you call. Our service vehicles are stocked with the most common spring sizes, and our technicians are trained to handle all types of residential and commercial springs. During business hours, we typically arrive within 30-minutes in our primary service area. For emergency calls outside business hours, we aim to be there within 2 hours. The actual repair usually takes 30-60 minutes once we arrive. We recommend calling as soon as you notice a problem – a broken spring means your door is inoperable and potentially unsafe.

Question 2

What causes broken springs in garage doors?

Accepted Answer

Garage door springs break due to several factors. The most common cause is simple wear and tear – springs are rated for a specific number of cycles (typically 10,000), and once they reach that limit, failure becomes likely. Other contributing factors include: rust and corrosion from humidity and temperature changes; lack of maintenance (springs should be lubricated twice yearly); poor quality springs from the original installation; temperature extremes common here in New Hampshire; and imbalanced doors that put extra stress on the springs. Our climate in the Upper Valley is particularly hard on springs due to the wide temperature swings between seasons.

Question 3

Do you offer financing for new custom door installations?

Accepted Answer

Yes, we offer several financing options to make your new garage door affordable. We partner with leading financing companies to provide: 0% interest for 12 months on qualified purchases; low monthly payment plans up to 60 months; quick approval process (often same-day); no prepayment penalties. A new custom garage door is a significant investment that can increase your home's value by 4% or more. We believe everyone should have access to quality garage doors, which is why we work to find financing solutions that fit your budget. Ask our technicians about current promotions and financing specials.

Question 4

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year, ideally in the fall before winter weather arrives. However, homes that use their garage door frequently (more than 4 times daily) or in harsh conditions should consider twice-yearly service. Between professional visits, homeowners should: visually inspect springs and cables monthly; test the auto-reverse feature monthly; lubricate moving parts every 3-4 months; listen for unusual sounds during operation. Our annual maintenance program includes two visits per year and provides the best protection for your investment.

Question 5

What brands of garage doors do you install?

Accepted Answer

We install garage doors from all major manufacturers including Clopay, Amarr, Wayne Dalton, CHI, and many others. We're not locked into any single brand, which means we can recommend the best door for your specific needs and budget. Whether you want an insulated steel door, a beautiful wood carriage house style, a modern aluminum and glass design, or an economical non-insulated option, we have access to it. We'll help you compare options and choose the door that best fits your home's style, your climate needs, and your budget.

Question 6

Is it safe to repair a garage door myself?

Accepted Answer

While some minor maintenance tasks like lubrication are safe for homeowners, most garage door repairs are dangerous and should be left to professionals. The springs that lift your door are under tremendous tension – enough to cause serious injury or death if mishandled. Even seemingly simple repairs can lead to problems if done incorrectly. Additionally, improper repairs can void your door's warranty and may not meet local building codes. Our technicians are trained, insured, and equipped with the proper tools. For your safety, please call us for any repair beyond basic maintenance.

Question 7

What is your warranty coverage?

Accepted Answer

We stand behind our work with one of the best warranties in the industry. All labor is covered by our 10-Year warranty. Parts warranties vary by manufacturer but typically range from 1 year to lifetime depending on the component. Our spring installations come with a minimum 3-year warranty on parts. If anything we install or repair fails due to workmanship issues, we'll fix it at no charge. We've been in business for over 40+ years because we do things right the first time – and we stand behind that commitment.

Question 8

Do you provide emergency service?

Accepted Answer

Yes, we offer 24/7 emergency service for urgent garage door issues. Common emergencies include: broken springs leaving your door inoperable; door off track creating a safety hazard; opener failure when you need to leave for work; security concerns from a door that won't close. Our emergency line is always answered by a real person who can dispatch a technician to your location. While we try to maintain fair pricing even for after-hours calls, emergency service may carry a modest additional fee during nights and weekends. For true emergencies affecting your safety or security, call us anytime at (978) 440-2754.

Question 9

How long does a garage door installation take?

Accepted Answer

A typical residential garage door installation takes 3-5 hours for a single door, or 5-8 hours for a double door. This includes removing the old door and hardware, installing the new door, setting up the opener (if included), programming remotes, and testing all safety features. Custom or commercial installations may take longer. We always complete installations in a single visit – you won't be left without a functional garage door overnight. Before we leave, we'll demonstrate proper operation and answer any questions you have about your new door.

Question 10

What areas do you serve?

Accepted Answer

We proudly serve the entire Upper Valley region, including Lebanon, Hanover, White River Junction, Windsor, Claremont, Newport, Plainfield, Cornish, Charlestown, Springfield, Ascutney, and surrounding communities in both New Hampshire and Vermont. Our headquarters is in Lebanon, NH, which allows us to reach most locations within 30 minutes. If you're unsure whether we service your area, please give us a call – we may be able to accommodate you even if you're slightly outside our normal coverage area.

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